• Customer Care Specialist
    • Timing: Full-time
      Location: Scottsdale, AZ

      Description

      Deliver a world class experience through knowledge, building rapport, providing assistance and education to our participants. Performs ongoing support and service activities to ensure a high level of satisfaction. Acts as an advocate for our participants in assisting them with the navigation of web-based tools and assessing identity theft situations to determine escalation. Customer Care Specialists acts as a high performing team member by assisting others when needed. This role is predominantly phone and some email based for the duration of the shift. May also be responsible in assisting with outbound calls participants on occasion. This role does not require any sales activities.

      Primary Responsibilities

      • Acts as the first resource for InfoArmor’s customer questions and requests.
      • Demonstrates a high degree of empathy, compassion and professionalism.
      • De-escalates difficult client situations.
      • Collaborates with other client service professionals.
      • Utilizes strong written and verbal communication skills.
      • Champions change and innovation

      Skills and Experience

      • Associate's or Bachelor's degree preferred but not required
      • 1 year or more of Customer Service experience
      • Dependability and strong work ethic
      • Has a passion to provide a great customer experience
      • Highly adaptable and focused on self-development
      • Ability to navigate multiple software applications
      • High proficiency typing skills and computer comprehension

      InfoArmor is an Equal Opportunity Employer

      Apply Now

  • Analyst Research Engineer, Cyber Threat Intelligence
    • Timing: Full-time
      Location: Scottsdale, AZ

      Description

      At InfoArmor, our priority is to maintain the security of our participants. Our Analyst Research Engineers (AREs) are considered as trusted security advisors. They are customer-focused technical analysts and client engagement specialists who provide a deep level of contextualized, targeted intelligence to clients as well as engage as a trusted, collaborative security expert. By researching and cross referencing a wide variety of data sources, the ARE creates a compelling and comprehensive view regarding specific cyber threats, actors, vectors and exposure that may be relevant to a given client.  In that trusted relationship, communicate meaningful information, guide and assist the client in triage/prioritization, assess risks and make recommendations regarding a wide array of cyber threats.

      Primary Responsibilities

      • Leverage a variety of tools and resources to understand a complete view of impending cyber threat.
      • Analyze data and intelligence sources, communicating pre-emptive notifications to clients.
      • Engage with clients and InfoArmor’s Advanced Intelligence and Development teams to ensure that communication is maintained and facilitated on a continual basis.
      • Support sales with the entire sales engagement process, pre, mid, post-order support, including consultation regarding custom service solution offerings, Proof of Value, demonstrations, installations, troubleshooting and training.
      • Act as delivery/on-boarding support between sales and client, upon order placement.
      • Provide reporting and feedback on customer accounts and field activities to Sales, Product Management and Engineering.
      • Work closely with customers in the design and implementation/integration of service offerings.
      • Understand the customer’s business drivers and map needs to targeted customer threat intelligence needs, including identification of improvement areas within threat intelligence landscape.

      Skills and Experience

      • 3 years of relevant experience in threat intelligence, research, analytics.
      • Strong ability to aggregate and analyze multiple data sources, identify trends and inter-relationships, and draw out significant findings.
      • Excellent knowledge of security solutions, threat intelligence, malware and technologies across multiple platforms.
      • Solid awareness of security and threat landscape.
      • Extensive experience in a hands on technical role, capable of deploying and managing Proof of Value demos in customer settings.
      • Strong communication skills, written and verbal. Ability to engage with client in a supportive and consultative manner.
      • Bachelor or Master’s Degree in Computer Science or related discipline preferred

      Additional Qualifications:

      Excellent communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives and articulate both the business benefits (value proposition) and technical advantages of InfoArmor products and solutions.

      Foreign language skills will be strongly considered:  Chinese (Mandarin/Cantonese), Russian, Arabic, Japanese, along with Western languages, in addition to English, are all highly valued.

      Knowledge of Python, Elastic Search, Maltego, SQL, Linux will be strongly considered.

      InfoArmor is an Equal Opportunity Employer

      Apply Now

  • Content Strategist
    • Timing: Full-time
      Location: Scottsdale, AZ

      Description

      At InfoArmor, our priority is to maintain the security of our participants. We secure the places people work, relationships they build, data they share, and are focused on building brand backed with education and persuasive content that resonates with our target audiences. You will lead our content curation efforts and the development of a consistent voice and message that will help guide our customers throughout their journeys. Ideally, you will be an early adopter of technology and ideas, a team and people builder, a content creator, and an outcome junkie. We are building exceptional experiences for our clients and customers.

      Primary Responsibilities:

      • Develop and new content strategy, vision and guidelines that ensures consistency and standards in tone, voice, style, taxonomy
      • Create and manage a cohesive story that will resonate with our different target audiences
      • Produce content that is persuasive, educational and informative with actionable intelligence and insights based on the content vision, strategy and guidelines

      Responsibilities:

      • Improve user experience and engagement with our product, clients and brokers through an effective content management strategy
      • Design and implement content development, management and approval workflows, including processes
      • Perform a gap analysis on the current content, and create a content matrix and content inventory
      • Plan, write, edit, test, and improve content across multiple platforms (including web, mobile, video, email and social)
      • Maintain an editorial calendar for refreshing content and aligning it with business needs and regulatory requirements
      • Perform competitive site analysis and content audits
      • Produce educational content to be leveraged within our product experience ensuring the end-to-end journey for each target user is cohesive
      • Implement and monitor web analytics and content performance metrics

      Expertise:

      • Deep understanding of current and future digital trends across all platforms
      • Experience in digital/mobile marketing in a B2B or B2C environment preferably in the SaaS industry
      • Successful track record of leading, partnering and influencing cross-functional teams both inside the business and across business lines
      • High energy & positive mindset with a "can do", solution-oriented attitude
      • Results-oriented mindset with a track record of focusing on high impact activities & driving initiatives through to execution
      • Innovative thinker with a passion for generating new ideas, nurturing a culture of creativity, and continuing to raise the bar on business performance
      • Demonstrated success in solving complex problems, driving change, accelerating the growth trajectory of offerings/channels
      • Strong facilitation and influencing skills necessary to drive and lead cross-functional initiatives, and to be effective in a highly matrixed, distributed and fast-moving environment

      Qualifications:

      • Bachelor’s degree in English, communication, journalism, marketing, or related field required
      • 5+ years of experience in creating online content, technical writing strategies/experiences, websites, apps, and microsite
      • Experience with writing copy for the web, social and video channels, required
      • Ability to define strategies based on business goals & customer insights, lead with hypotheses and translate them into actionable tests & implementation plans
      • Strong organizational, time management and process development skills
      • Outstanding written and oral communication skills required
      • Excellent proofreading and grammatical skills required
      • Expected to be able to deal with ambiguity and rapidly changing (& growing) priorities

      InfoArmor is an Equal Opportunity Employer

       

      Apply Now

  • Account Manager
    • Timing: Full-time
      Location: Scottsdale, AZ

      Description

      At InfoArmor, our priority is to maintain the security of our participants. The Account Manager needs to be a highly motivated self-starter and analytical thinker who can serve as a primary day-to-day contact for our clients. The ideal candidate will have at least two years of account management experience. They must also demonstrate superior follow-through, assimilate information quickly, and communicate comfortably with their account contacts at all levels of management within an organization.

      Primary Responsibilities

      • Manage the day-to-day functions of accounts; develop solid partnerships with HR teams and broker contacts; manage service issues, research problems, socialize reporting, present and implement timely solutions
      • Serve as the clients’ primary point of contact after the sales and implementation process is complete and maintain the security of participants
      • Attend onsite and offsite client meetings and benefit fairs with current or prospective clients; travel required primarily during open enrollment season
      • Utilize pipeline management software to manage accounts, increase employee utilization, drive effective marketing efforts, and provide new product offerings based on customer needs
      • Work cross-functionally with internal partners to meet client demands

      Skills and Experience

      • Bachelor’s Degree preferred
      • Minimum of two years of experience in account management and/or business-to-business sales
      • Prior experience in employee benefits industry preferred
      • Communication Skills: Excellent written, spoken, listening, and critical analysis skills
      • Presentation Skills: Via web, phone and in person
      • Sales/Marketing Skills: Demonstrated ability to manage the customer life cycle
      • Self-Starter: Following up with clients, ability to multi-task and manage conflicting priorities without impacting deadlines, plan and execute with minimal supervision, strong work ethic, exceptional integrity
      • Interpersonal Skills: Ability to interact with a wide variety of behavioral and personality styles effectively and make all feel comfortable
      • Flexible: Able to tackle new assignments and wear multiple hats, advocating on behalf of client and InfoArmor simultaneously
      • Work well independently and in a team environment
      • Intermediate to advanced skills with MS Office, Outlook, Excel, PowerPoint, Word
      • Experience with web-based applications
      • Experience with sales software (Salesforce.com preferred but not required)

      InfoArmor is an Equal Opportunity Employer

      Apply Now

  • Java Developer
    • Timing: Full-time
      Location: Scottsdale, AZ

      Description

      At InfoArmor, our priority is to maintain the security of our participants.  We are in need of  Java Developers to design and engineer the next generation of solutions for our customers.

      Primary Responsibilities 

      • Develop solutions to scale our data ingestion platform
      • Build analytics solutions and infrastructure to support new insights in product and derive detailed analysis on our massive datasets.
      • Setup continuous delivery process to enable continuous iteration on solutions.
      • Work in an agile, highly collaborative and agile environment with a lean team.

      Skills and Experience 

      • Required Skills
      • 5-8 years Java experience building solutions that are performant with big data sets.
      • 5+ years experience with writing high performance SQL.
      • Indepth understanding of user authentication flows and session management
      • Strong experience working with GitFlow
      • Familiarity with Test Driven Development practices
      • Strong written and verbal communication skills
      • Experience working with and refactoring existing code
      • Solid understanding of application vulnerabilities and security
      • Experience in Dev-Ops
      • Experience in a Gitflow environment
      • Experience working in a team utilizing an agile approach

      InfoArmor is an Equal Opportunity Employer

      Apply Now

  • Linux Engineer
    • Timing: Full-time
      Location: Scottsdale, AZ

      Description

      At InfoArmor, our priority is to maintain the security of our participants. As the Linux Systems Engineer you will architect, implement and maintain infrastructure key to our environment. As a member of our engineering team, you will be working to streamline/unify existing environments, maintain and expand capacity, work closely with developers and stakeholders to maintain and grow the environment with new proven technologies. The candidate will maintain the security of our participants.  Excellent communication and team skills are required as well as the ability to juggle multiple projects, document your work, master utilities and demonstrate a strong background in Information Security.

      Primary Responsibilities

      • Linux guru! You need to eat, sleep and breathe Linux with demonstrated experience of RedHat and Ubuntu
      • Incorporating, tuning and adapting new security features, policies, procedures and strong systems
      • Familiarity with a multitude of OSS tools and utilities for managing, monitoring and troubleshooting Linux infrastructure and networks
      • Experience with deployment to secured facilities
      • Recommend and execute Linux server hardware and software configuration, installation, patching, integration, upgrades and performance security tuning
      • Support daily operations to Linux server such as capacity management, performance monitoring, provisioning, and network systems connectivity
      • Define and implement automated system installation/configuration procedures (Anisible)
      • Experience administering servers, backup operations and systems monitoring in multiple and complex network server environments
      • Strong troubleshooting and diagnostic skills, particularly with networking and the TCP/IP stack
      • Management of all VMware based infrastructure for the company, including its ESXi clusters
      • Configuration and management of network storage technologies including SAN, NAS and NFS
      • Networking and network security experience, including routing and switching, packet sniffing, managing SSL certificates
      • MySQL, MariaDB Administration

      Skills and Experience

      • 5 years of experience
      • Ability to configure and deploy server builds
      • Linux shell scripting, understanding of at least one programing language (Python, Java, PHP)
      • Experience with creation and management of VMware based virtual infrastructure using ESX/ESXi
      • Strong experience with Linux (RedHat, Ubuntu) administration
      • Must have desire to learn new skills and work with new technologies
      • MySQL, MariaDB administration
      • Apache configuration and troubleshooting

      Desired Skills

      • Knowledge of shell scripting, PHP or Python
      • F5 experience
      • Business Continuity / Disaster Recovery
      • VMware ESXi experience
      • Experience deploying mission critical systems, internal or on customer site
      • Experience optimizing environments for high performance
      • Experience with planning for SLA-quality support
      • Certifications are a plus
      • Most of all... a readiness to work hard, have fun growing with our fast and dynamic environment!

      InfoArmor is an Equal Opportunity Employer

      Apply Now

  • Sales Assistant
    • Timing: Full-time
      Location: Des Moines, IA

      Description

      At InfoArmor, our priority is to maintain the security of our participants. The Sales Assistant needs to be a highly motivated self-starter, and analytical thinker who can serve as a direct resource for the Sales Team Leader. The ideal candidate will have at least two years of sales support experience. They must also demonstrate superior communication and listening skills, excellent problem solving ability, assimilate information quickly and understand the need and want of the client and InfoArmor partner. The Sales Assistant must be a reliable part of the team and communicate comfortably with all levels of management within an organization.

      Primary Responsibilities

      • Directly assist the InfoArmor Sales Leader with day-to-day sales, organization and prospecting functions
      • Inputs, data management and reporting in Salesforce.com
      • Manage the progress of proposal and contractual process on behalf of brokers and potential clients, including delivery, follow-up, and post-execution filing of executed agreement
      • Create presentations in person and via web for multiple audiences
      • Work cross-functionally with internal partners to meet and exceed partner and prospect demands
      • Plan broker/client meetings regionally as well as nationally
      • Assist with industry summits and conferences externally as well as internally, including InfoArmor’s Partner Summit
      • Take part in regular activities that include: follow-up email communication execution, client escalation resolution, ongoing meeting-scheduling and management. Assist with travel and expenses, and support needs when necessary
      • Coordinate with Marketing to help distribute InfoArmor’s products

      Skills and Experience

      • Associate’s Degree
      • Minimum of two years of experience in Account Management and or Sales Support
      • Prior experience in Employee Benefits industry preferred
      • Communication skills: excellent written, spoken, listening, and critical analysis skills
      • Self-Starter: demonstrated ability to follow up, multi-task and manage conflicting priorities, without impacting deadlines.
      • Plan and execute with minimal supervision, display a strong work ethic with exceptional integrity.
      • Ability to work with a sense of urgency, able to react quickly and effectively while working in a high paced environment.
      • Excellent problem solving skills
      • Interpersonal Skills: Ability to interact with a wide variety of behavioral and personality styles effectively and make all feel comfortable
      • Flexible: Able to tackle new assignments and wear multiple hats, advocating on behalf of InfoArmor
      • Work well independently and in a team environment
      • Advanced MS Office, Outlook, Excel, PowerPoint, Word
      • Experience with web-based applications
      • Experience with sales software (Salesforce.com preferred)

      InfoArmor is an Equal Opportunity Employer

      Apply Now

  • Product Manager
    • Timing: Full-time
      Location: Scottsdale, AZ

      Description

      At InfoArmor, our priority is to maintain the security of our participants and we’re looking to build our product management team. As Product Manager, ideally, you will be an early adopter of technology and ideas, a team and people builder, a creator of dashboards, and an aficionado of analytics. We are building exceptional experiences for our clients and customers. You will always give your assessment and strategy for achieving desired outcomes while encouraging input and create space for collaboration. To accomplish the goals we’ve set, we need someone who will strike the perfect balance between strategy, creation, and precise execution with room for iteration.

      Primary Responsibilities

      • Help define and execute the product vision, strategy and plan to drive clients and customer success
      • Drive net customer and revenue growth with offerings that solve customer problems with exceptional experiences that create unfair advantages over our competition
      • Create a high performing cross-functional team that delivers iterative solutions solving real customer problems

      Skills and Experience

      • Bachelor’s degree or equivalent experience. MBA preferred
      • 5+ years Product Management experience
      • Experience being the product owner of one or more products on mobile and desktop, with a track record of successful releases and updates
      • Proven experience launching and growing a SaaS product line to thousands of customers
      • Experience driving and working in a fast-moving agile environment
      • Strong proactive communication skills and an ability to work collaboratively are critical
      • Ability to negotiate without being adversarial
      • Good product manager instincts, such as saying "no" to most things to allow extreme focus on the critically important things
      • Skill in selling the product vision, explaining prioritization trade-offs
      • Empathy for the customer experience, as well as data analysis, should inform all decision making
      • Strong technical acumen to think critically and problem solve with back-end architects and developers
      • Ability to lead projects across multiple teams and stakeholders through organization, collaboration and charisma
      • Design or technical background, experience as an engineer or designer is a huge plus
      • Superb written and oral communication skills

      Desired

      • You have a successful track record of creating products that turn raw data into meaningful insights
      • You know what “fast-paced” really means and you embrace it.
      • You strike the perfect balance between strategy, creation, and precise execution with room for iteration.
      • You have a Jedi-like talent for identifying, hiring, and motivating talented people.
      • You never say “That’s not my job” or “I didn’t sign up for that”.
      • You are a problem-solvers and embrace constant change

      InfoArmor is an Equal Opportunity Employer

      Apply Now